{"id":12775,"date":"2021-09-05T12:10:39","date_gmt":"2021-09-05T17:10:39","guid":{"rendered":"https:\/\/quadranslawandfinance.com\/?p=12775"},"modified":"2021-09-05T13:14:00","modified_gmt":"2021-09-05T18:14:00","slug":"how-to-maintain-client-relationships-amid-crisis","status":"publish","type":"post","link":"https:\/\/quadranslawandfinance.com\/en\/blog\/how-to-maintain-client-relationships-amid-crisis\/","title":{"rendered":"How to maintain client relationships amid crisis"},"content":{"rendered":"

The pandemic has brought an unprecedented crisis. It is a particular situation, given that it is the first health emergency to be endured around the world, as a universal and simultaneous reality, in at least a century. And while it is not the only challenge humanity has faced, the pandemic has made us especially sensitive to change<\/strong>. A constant<\/strong>, and mostly inevitable<\/strong>, phenomenon<\/strong>.\u00a0<\/span><\/p>\n

The pandemic has had numerous effects. One of its most immediate consequences is the economic crisis it has unleashed in most countries. Businesses have been hit particularly hard, with the pandemic forcing them to design and implement new action plans, and face the crisis with the tools at their disposal.\u00a0<\/span><\/p>\n

It is often thought that the greatest challenge for businesses has been, and continues to be, to manage to survive. And while it is, in fact, one of the most important difficulties, learning to <\/span>adapt<\/span><\/i> to survival is no easy task either. It requires creative, solid and visionary strategies that address both the present and the future.\u00a0<\/span><\/p>\n

Maintaining client relationships clearly exemplifies this situation. Both businesses and clients face complications of their own. Achieving to establish a connection based on empathy, understanding and solidarity is key to not only survive, but coexist and cooperate, amid uncertainty. Throughout this entry, we will explore how to maintain client relationships amid crisis<\/strong>.\u00a0<\/span><\/p>\n

What our video<\/strong>: Emergency funds<\/a><\/strong><\/span><\/p>\n

HEART: How to maintain client relationships amid crisis:\u00a0<\/a><\/span><\/strong><\/h2>\n

The Instituto Panamericano de Alta Direcci\u00f3n de Empresa (IPADE) has built a model that synthesizes, into five simple steps, the strategies for companies to maintain client relationships amid crisis<\/strong>. This model is called \u2018\u2019HEART<\/a>,\u2019\u2019<\/strong> and it encourages constant communication between the company and its clients.\u00a0<\/span><\/p>\n